Our Service

Product Warranty

Products designed, produced, sold and distributed by Zoomax get warranty for two years in material and workmanship after purchase in the condition of properly use and maintained.

Return & Repair

Once both Zoomax and customers confirm mutually the issue of return or repair, Zoomax provides the customer fair and completed policy referring to the prompt return and proper repair.

Demo/Sample Request

Zoomax has special preferential policy for distributors or agent who request Demo or Samples. Please contact us for more information.

Distributor/Agent Opportunity

Zoomax provides high quality and cost competitive products for distributor or agent to develop the markets together in all over the world.

Certification

ISO, CE, FCC and RoHS

Zoomax is committed to its mission statement “Zoom your vision, Max your Life”. In addition to being socially and environmentally conscious, Zoomax has skilled professionals from all facets of low vision. Zoomax has proved itself in low vision field on both national and international marketplace by providing quality optical and video magnifiers. The authorized certificates include ISO-9001/ISO-14001, CE, FCC and ROHS.

RoHS certification of Zoomax low vision aids developer
CE certification of Zoomax low vision aids developer
FCC certification of Zoomax low vision aids developer

FDA

Zoomax products are Class I Medical device registered with the U.S. Food and Drug Administration (FDA). About the Zoomax registration information on FDA site, check Establishment Registration & Device Listing for more details.

Production Status

In Zoomax, our specialists have a broad base of knowledge and experience in both research and production techniques. This knowledge and experience is combined to create a system of quality supervision which is exceptionally consumer-oriented. 

During the manufacture of video magnifier magnifiers, Zoomax keep critical production environments.

Buy Zoomax Units Directly

If you prefer to buy the wearables from us, just leave us a message. Our sales will reach you out with the quotation in 2 business days.

You will enjoy:

  • 30-day worldwide return policy*
  • 2-year warranty**
  • Free remote tech assistance

* The buyer is responsible for paying additional costs (e.g. shipping and import duties). For any return in 30 days, 30% of restocking fee will be charged.

** Repair costs caused by manufacturing defect will be covered by Zoomax.
For the product problems caused by customer’s negligence or other causes beyond the control of Zoomax, the repair costs will be the responsibility of the customer.
Shipping costs and taxes during the warranty period will be borne by the customer.

Toll-free: (833)265-3324
Business Day 9 am – 6 pm EST

Newsletter

    No subscription confirmation email in 2 min? Make sure the email address entered is correct.

      Do you hear about Zoomax from the local dealer you frequent?


      If you would like to see Zoomax units at a local dealer, please give us her/his name and email.


      Please don't input your name. If want to send an inquiry, please try the forms on contact page or the "Send Inquiry" tag of product pages.